Frequently Asked Questions

Design everything right on the page: choose hair style, face expression, outfit and leg colors for each figure, then type each figure's name, add an optional message for the brick and pick a font — you'll see them appear in real time. We hand-assemble your figures and print the bricks exactly as designed.

Each set takes 3-5 business days to hand-assemble and print, plus 7-12 days of shipping in the US or 12-20 days anywhere else in the world. Ordering for a special date? Order at least 3 weeks ahead to be safe — 4 weeks if you're outside the US.

Yes — every set is hand-assembled from genuine LEGO® elements (mostly re-used, some new) that we repackage and customize, so they're 100% compatible with LEGO® and other major brick brands. A handful of rare pieces, such as certain hairstyles and accessories, are compatible parts from other brands rather than LEGO® originals. This is not a LEGO® Product: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse BrickCreativ.

Each figure gets its own name printed on its body: letters, numbers and common punctuation, up to 8 characters (a ❤️ counts as 2, and the “I ❤️” prefix in front is free). The base brick takes one line of up to 22 characters for a date or message. Both are optional.

The customizer supports up to 4 figures per order. Need a bigger family or team set? Just place two orders, or email us at longzixin1988@gmail.com and we'll sort it out.

Yes — the same hand-assembled figure with a name printed on the shirt, minus the base brick, plus a metal key ring. Up to 3 per order, from US$14.99. See the keychain page for details.

A crystal-clear dust-proof acrylic case sized for your full set — it keeps the figures clean, makes the gift feel finished, and looks great on a desk or shelf for years.

Every set is personalized and made to order, so we can't accept returns for change of mind. If anything arrives damaged or doesn't match your design, email longzixin1988@gmail.com within 30 days and we'll remake or refund it — no hassle.

Yes — we ship worldwide, and shipping is free to every country. Pick your country at checkout: delivery takes 7-12 days within the US and 12-20 days everywhere else, on top of the 3-5 business days we spend hand-assembling your set.

For Christmas 2026, order by December 1 if you're in the US, or by November 20 if you're anywhere else — that leaves room for hand assembly and holiday mail. Orders after those dates still ship, we just can't promise they'll arrive by December 25.